Delivery and ReturnsTitle
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.
If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Free delivery to any UK address when you spend £20 or more in a single transaction
Orders are usually delivered within 2-3 working days between 8am – 9pm via our selected courier.
We deliver to the following European countries; Austria, Belgium, Channel Islands, France, Germany, Luxembourg, Netherlands, Denmark, Italy, Republic of Ireland, Slovakia, Spain and for an increased delivery charge also to Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Slovenia, Sweden
Please contact us via the contact us page if you require delivery to another country. We do not deliver to the USA or Canada.
International delivery charges may vary and will be confirmed after purchase. Please allow 5-10 working days for delivery.
Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Additional Delivery InformationPlease note:
- All delivery timescales are subject to availability
- Your order may be dispatched in more than one parcel and arrive at different times
- Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays
- Delivery to remote areas may take longer.
- Please allow 10 working days for delivery.
We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below.
Lost or Damaged Parcel
- If you have any lost or missing products from your order then please email us.
- Lost parcels must be reported within 30 days of the dispatch date we will not be liable for any loss should you fail to do this.
- If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the dispatch date) to the returns address below. We will not be liable for any damage if you fail to do this.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.
We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.
Returns address: Nutraformis c/o DKF DK Group 3 The Stampings, Blue Ribbon Park Coventry CV6 5RE